Terms & Conditions
Updated on January 2021.
We have recently updated our terms and conditions in accordance to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations"). Please click here for more details.
ABOUT OUR TERMS AND CONDITIONS
This page provides information about who we are and the legal terms and conditions that may apply to your use of https://www.zeva-mundial.co.uk and any product or service you order from us.
To help you find the information you are looking for, we have divided these Terms and Conditions into 5 sections. These are:
View information about Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) |
A. Information about Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd): You can find out how to get in touch with us or view our registered company details here |
View our |
B. Website Terms: You can view the legal terms and conditions that apply when you access, browse and use https://www.zeva-mundial.co.uk here |
View our |
C. General Terms and Conditions of Sale: You can view the legal terms and conditions that apply to any product or service that you order from https://www.zeva-mundial.co.uk here |
View our Legal Terms |
D. Legal Terms: You can view the legal terms and conditions that apply to these Terms and Conditions here. |
View our |
E. Privacy and Cookie Policy: You can learn what personal information https://www.zeva-mundial.co.uk collects and uses about you when you access, browse and use this Website (including registering with this Website) and see what rights you have to control our use of your personal information here |
Please read these Terms and Conditions and the Privacy and Cookie policy carefully before you start to use the Website.
PART A: INFORMATION ABOUT Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd)
This website is owned and operated by Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) a company registered in England and Wales (Company Registration Number 02124853) whose registered office is at:
Unit A Waterfold Business Park,
Bury,
Lancashire
BL9 7BR.
Our registered VAT number is GB 457 5822 23.
Unless we say otherwise, we use the terms "Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd)", "Zeva Mundial", "ZEVA", "we" and "us" on this Website to refer to Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) throughout the Website terms and conditions, which include our Website Terms, General Terms and Conditions of Sale, Legal Terms and Privacy & Cookie Policy (“Terms and Conditions”).
If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please contact us.
PART B: WEBSITE TERMS
The Terms and Conditions apply to your use of the Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) website at https://www.zeva-mundial.co.uk (the "Website") and to any products you purchase from Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd). The Terms and Conditions apply regardless of how you access the Website, including any technologies or devices by which Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) makes the Website available to you at home or on the move. You must read these Terms and Conditions carefully, and we recommend that you print and keep a copy for your future reference.
By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, please do not use this Website.
All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy and Cookie Policy govern your use of this Website.
YOUR USE OF THIS WEBSITE
You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.
You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the Website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use.
You may not use the content of the Website for any commercial purposes whatsoever.
USE OF THIS WEBSITE FROM OUTSIDE THE UK
Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd)'s products and services available in the UK. However Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) may accept orders for delivery to locations outside of the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this Website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.
OWNERSHIP OF RIGHTS
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd).
Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents. By submitting information (other than your personal data), text, photos, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
ACCURACY OF CONTENT
To the extent permitted by applicable law, Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.
The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) or any of its group companies.
DAMAGE TO YOUR COMPUTER OR OTHER DEVICE
Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.
LINKS TO OTHER WEBSITES
We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) cannot accept any liability in respect of the use of these websites.
PART C: GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale ("General Terms and Conditions of Sale") apply to any order you place through www.zeva-mundial.co.uk.
WEBSITE PURCHASES
In respect of orders placed through the Website, these General Terms and Conditions of Sale apply regardless of how you access the Website, including via any technologies or devices by which Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) makes the Website available to you at home, on the move or in store. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.
Please find below information regarding:
Opening an account and placing an order
Acceptance of your order
Payment
Delivery and Collection
Changes to your order
Your right to cancel
Returns to store
Substitution
Free delivery on qualifying orders
Product and service description
Product guarantees
Liability
OPENING AN ACCOUNT AND PLACING AN ORDER
To place an order, you can open an account with us which will require you to provide some compulsory personal information. Alternatively, you can choose to place your order via the guest checkout
Please see our Privacy Policy for more information on how your personal information will be used.
You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.
When you create an account we may provide you with and / or ask you to use passwords or other means to allow you to access certain areas of the Website and / or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please Contact Us.
If Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) is suspicious of any fraudulent activity coming from your account, it can reserve the right to refuse you access to your account and can delete the account.
When you order through the Website via our guest checkout you will still need to provide us with certain compulsory personal information in order for us to process your order. We will not store the details that you provide via guest checkout (save for processing your order, or if you have opted in to receive marketing from us). However, you can choose to register an account with us after submitting your order.
Please see our Privacy Policy to see how your personal information will be used and stored.
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch the product(s) or on commencement of the services that you ordered from us. Prior to despatch of the product(s), Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) has the right to decline an order for any reason, including legal and regulatory reasons.
The duration of our contract with you will start from when you receive the order despatch email and last until the last day of your right to return the products.
If we cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) has the right to stop or cease to fulfil the order at any time, including after despatch of products and / or notification to you that the order has been received and is being processed.
You acknowledge that Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) shall incur no liability in such circumstances.
During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.
All card payments are subject to authorisation by your card issuer. We take full payment immediately for all products.
All products ordered will remain the property of Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) until we have delivered the products to the address specified by you or they have been collected in store. If your payment is not received and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
Delivery (including delivery charges and timescales)
Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. You’ll find full details of our delivery charges here.
Delivery will be to the UK or international address or store specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
Free delivery applies within the UK for orders over £200 Net online in a single order delivered to a single address.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
In the UK, delivery charge refunds can only be made in accordance with your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your statutory rights see “Your Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).
Collection from Store
You will need to bring a printout of your order confirmation when you collect your order. We’ll be in touch when your order is ready to be collected.
International Delivery
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) reserves the right to define what can and cannot be delivered to which destination.
Payment - Purchases will be made in Pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.
Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.
Please Note: Orders to EU Countries maybe subject to additional Local Customs Charges and Taxes.
By placing your order and agreeing to our Terms and Conditions, you are liable to pay any additional charges incurred by your countries border control.
Where applicable, it will be your sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.
Delays
Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Any changes to your order must be notified to us in writing and within a reasonable time. If you amend or change your order you may find there are changes to your delivery timetable and / or the price you pay for the item (you will be charged the current selling price on the day you amend your order).
If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations")), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered.
Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below.
Exercising your right to cancel
To exercise your right of cancellation, you must inform us of your decision to cancel the contract in writing within 14 calendar days after the day on which you receive the goods or services you ordered, which you can do by filling in the parcel summary when you return your order.
You must take reasonable care of the goods while in your possession. You shall send back any goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back any goods before the period of 14 days has expired. You will have to bear the direct cost of returning any goods to us.
Products should be returned in or with their original packaging. You are only liable for any diminished value of the goods resulting from the unnecessary handling of the goods in excess of what is necessary to establish the nature, characteristics and functioning of the goods.
You must return the goods to:
We will process your refund within 14 days of receipt of the products to the delivery warehouse.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).
This is not intended to be a full statement of all of your rights under the Regulations. Full details of your rights under the Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
For further details, please see the Returns and Refunds section of the Help pages to this Website.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund provided it is in fully resalable condition.
Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:
- Goods specially imported for your order.
- Goods specially manufactured for your order.
- Goods specially ordered in bulk for your order.
Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging.
If we find that the product has not been returned to us in fully resalable condition or within the allocated time we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Returns will only be refunded or a credit applied to your credit account after we have received the goods and they meet the above criteria. Please ensure when you are returning goods via Royal Mail or Courier that a copy of your invoice/receipt is enclosed with the goods. We cannot apply any refund or credit without a copy of your invoice/receipt or proof of delivery.
Please note delivery charges are non-refundable unless the goods being returned have been sent to you in error from us.
Damaged or incorrectly supplied products
You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or email only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. We may offer you a replacement product and any refunds given by us will be made to the debit/credit card account or by cheque (as applicable) provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above.
SUBSTITUTION
For certain products and services we reserve the right to substitute alternative products or services of equal or greater quality and value at no extra cost to you if we experience supply difficulties.
However, where this is the case, you will always have the right to accept or refuse any products or services that we substitute. If you choose to refuse any alternative product that we have substituted, we will offer a refund or replacement.
FREE DELIVERY ON QUALIFYING ONLINE ORDERS
Free delivery applies within the UK from https://www.zeva-mundial.co.uk when you spend £200 + net or more in a single order delivered to a single address.
The bag value is calculated inclusive of any other promotions.
PRODUCT AND SERVICE DESCRIPTIONS
We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:
- orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
- all prices are displayed in pounds Sterling inclusive of UK VAT where applicable (except for our International Deliveries, please see the International Delivery section below for further detail) unless expressly indicated otherwise;
- packaging may vary from that shown on the Website;
- the weights, dimensions and capacities shown on the Website are approximate only;
- whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery; and
- all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s).
Product guarantees - YOUR STATUTORY RIGHTS
In addition to the cancellation rights noted above, these include that the goods you purchase are of satisfactory quality, fit for purpose and as described. Within 30 days of the delivery, you may exercise the right to a refund if the product purchased is not of satisfactory quality, fit for purpose or as described. After the 30 day period, but within six months of the date of delivery and where the product is faulty, you are entitled to a repair or replacement or where that is not possible, or the repair / replacement does not resolve the fault, a refund. After six months of the date of delivery, similar rights exist, but only if you can prove that the fault was present at the point of delivery.
For further information about your statutory rights, in the UK please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
LEGAL COMPLIANCE
You agree that you will not use, sell or supply any product(s) purchased from Zeva Mundial Ltd (A Division of College Sewing Machine Parts Ltd) in an unlawful manner and, in particular, will comply with all export controls and sanctions rules.
There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions of Sale limits our liability for personal injury or death caused by our negligence or for fraud.
You have certain rights as a consumer, including statutory rights relating to faulty or misdescribed goods. Your statutory rights operate in addition to our goodwill policy. For further information about your statutory rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these General Terms and Conditions of Sale will affect these statutory rights and, in particular, we will perform our obligations under these General Terms and Conditions of Sale with reasonable care and skill.
Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions of Sale. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions of Sale by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.
You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.
In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.
COMPLAINTS
If you have a complaint, you are best to raise the complaint by speaking to a manager who can deal with it appropriately. You can ask any member of staff who will be happy to forward the compalint onto a manager.
If your complaint is about a product, our Website or anything else, please contact us via any method on the contact us page of our Website.
In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr
PART D: LEGAL TERMS
Exclusions of liability
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Terms and Conditions or your use of the Website.
These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these Terms and Conditions shall exclude or limit our liability for personal injury or death caused by our negligence or for fraud. In addition, these Terms and Conditions shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
Other legal notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Terms and Conditions govern your use of this Website.
Assignment and third party rights
We may update or amend these Terms and Conditions e from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.
You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our discretion.
Only you and we shall be entitled to enforce these Terms and Conditions. No third party shall be entitled to enforce any of these Terms and Conditions, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Waiver
No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
Severability
If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.
Entire Agreement
These Terms and Conditions set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, jurisdiction and language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to these Terms and Conditions
We reserve the right to change and update these Terms and Conditions from time to time and recommend that you revisit this page regularly to keep informed of the current Terms and Conditions that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Terms and Conditions.
PART E: PRIVACY AND COOKIE POLICY
Our Privacy and Cookie Policy explains what personal information we collect about you when you use the Website, and you can view our Privacy and Cookie Policy here.
Please note that when you agree to these Terms and Conditions shall be deemed also to have read and understood our Privacy and Cookie Policy in its entirety.